FAQ

Counselling offers an environment in which you can express your feelings and gain deeper insight into your difficulties.

You may feel nervous about making contact with us. However we provide a safe, professional environment within an organisation that has many years of experience in supporting people.

We aim to support you in exploring and understand your feelings – enabling you to bring about positive changes in your mental and emotional wellbeing.

You can talk about anything that is on your mind – counselling is a safe space for you to bring anything you feel you need to discuss or to help you process any difficulties you may be facing.

Yes, what you say to your counsellor is confidential and all of our staff adhere to a code of conduct and policies regarding confidentiality. Information you provide with use will not be shared with a third party other than in exceptional circumstances such as safeguarding issues or if required by law.

We aim to offer weekly counselling sessions within 2-4 weeks following your initial assessment session. The wait for subsidised counselling may be longer.

We are only able to offer counselling on a weekly basis. We have found that counselling is most beneficial when accessed weekly. Regular sessions allow trust, openness and connection to develop which are fundamental ingredients to making counselling work.

If you are a shift worker, we will try our best to accommodate your working patterns with a counsellor who can offer flexibility.

As we are not an emergency or crisis service, your counsellor will not be available to you between sessions. If you are experiencing a crisis, contact NHS 111 (option 2) or the Samaritans on 116 123.